We all talk about the importance of security, but enforcing protocols can be remarkably challenging when our security responsibilities seem to be growing by the day. It can also be stressful at a time when we’re being bombarded with daily headlines about cyber security breaches, commercial property vulnerabilities and the like. Even constant requests to reset email passwords can become daunting.
But for a commercial or residential property owner or manager, paying attention to security is a crucial requirement for ensuring the safety of occupants and residents, as well as protecting valuable assets. Still, we often encounter organizations that have struggled to maintain and enforce security best practices, be it simple measures such as installing effective lighting around a property or even ensuring that doors are closed and locked at the end of a work day when the property is empty.
Why? The unfortunate reality is that for many organizations, taking a proactive approach to security is at the bottom of their list of priorities. They tend to react to security issues rather than developing a strategy to help mitigate risk, satisfy legislative requirements, reduce the threat of legal liability and implement reasonable measures to protect their assets—be it people, property or both—before unwanted situations develop.
Sound familiar? To help you make security a top organizational priority, we’ve put together four simple steps designed to help keep your people and property safe and secure:
Make it easy—One of the greatest challenges with security is that it can be complicated. When in doubt, embrace a philosophy similar to the one that legendary Apple CEO Steve Jobs employed when designing game-changing devices such as the iPhone and iPad: if the instruction or device can’t be followed or used by a four-year-old, it’s probably too onerous for the average person to effectively deploy on a regular basis. Your security protocols and infrastructure should be designed to suit the unique characteristics of your workplace or commercial property, and should be so simple that they become virtually reflexive for key stakeholders to use or follow.
Make it fun—Many organizations have turned to strategies such as gamification to gain security buy-in from their staff. That means setting up systems where employees or residents—in the case of a property such as a condominium—are rewarded for following established protocols. Sometimes that can involve a more elaborate points-based system. The stakeholders in question can gain points which they can then redeem for something of value—a half-day off work, for example. While gamification can be highly effective, it can also require significant work, especially in the set-up phase. A simpler approach might be offering monthly recognition and even rewards to those who have best adhered to security policies and procedures, in the same vein as an employee-of-the-month recognition program. The point is that incentivizing stakeholders does help improve the odds of compliance—which is the core consideration when protecting your property.
Build it into the onboarding process—Whether it’s considerations over digital or physical security, one of the most effective ways to ingrain a sense of vigilance across your organization is to offer new employees orientation training that includes specific reference to their security responsibilities. Those points should also be built into your organization’s workplace policy and procedures manual (which you should have, by the way) and employees should receive regular refresher courses reminding them of those obligations and updating them on any new security measures or technology that you might have introduced in the interim. Of course, your onboarding process should focus not only on physical security—ensuring that the doors are locked at night, for example—but also IT security, which is an increasingly daunting threat for virtually every organization. That includes everything from alerting staff to the potential of phishing or other nefarious cyber scams, to the importance of securing and protecting physical tools such as laptops and USB sticks, which tend to be a prime (and easy) target for cyber criminals.
Hire ample security—So, you’ve managed to get buy-in from staff and they’re actively (and happily) following security procedures. But do you have enough security staff on-site to properly protect your property? This tends to be another major oversight as organizations will often attempt to cut corners and reduce security expenditures to bolster their budgets. Having ample security to patrol a property is a core requirement if you want to keep it safe and secure. Work with a reliable and experienced security firm to determine the number of personnel you need, then develop a comprehensive strategy to highlight and defend potential vulnerabilities.
Winston Stewart, founder