A lot has changed in your business since 1992, the year I founded Wincon Security. You’re undoubtedly facing a vastly different array of complex business challenges—particularly where security is concerned. Finding innovative new ways to bolster everything from your cyber security infrastructure to guarding against facility break-ins—to name only a few obstacles to success—has become increasingly complicated.

A lot has changed in my business, too. What hasn’t is our commitment to service excellence and a dedication to employing the latest cutting-edge technology to keep you and your properties safe. As we’ve worked to maintain those high standards, our business has evolved.

We do far more than train and staff security guards these days, which was the original foundation on which our business was built. We’re now a full-service integrated solutions provider focused on delivering enhanced value to our customers. We build relationships based on trust, while always standing behind our commitment to help you drive improved bottom-line performance from the services we deliver.

That alone would be enough to celebrate in our 25th year in business. But there’s a lot more we’d like you to know about Wincon Security and where the company is headed.

Humble beginnings deliver game-changing opportunities

When I launched the company in the early 1990s, the Internet was slowly gaining mainstream acceptance. Mobile phones were expensive and in limited use. Fax was still a primary means of business communication. And in our industry, facility security was largely managed by key-wielding guards who spent days and nights patrolling buildings or monitoring CCTV cameras, searching for potential problems along the way. It was a very different business environment.

Winston Stewart CEO of Wincon Security based in Toronto, Ontario
Wincon Security founder and CEO, Winston Stewart

I was a young, untested 21-year-old entrepreneur who’d only recently graduated from Seneca College’s law enforcement program. Despite my inexperience, I saw gaps in the security marketplace and figured I could plug them. A couple of jobs in the security field gave me the opportunity to listen to clients who felt they weren’t receiving the kind of value-for-service they expected from their supposedly customer-focused security providers. Those experiences largely shaped my vision for the kind of security offering Wincon could provide. I knew I could do it better, so I did.

We started out with just one client—who we’re proud to say is still part of the Wincon family—and a handful of employees. We’ve since expanded the business and now serve more than 50 Canadian and international corporations, and maintain a roster of more than 200 full- and part-time employees. As with any business, we’ve had to pivot at various points in our history, particularly with the advent of incredible new technology that seemed like the stuff of science fiction in our early days.

A new focus on solving business challenges

So, about five years ago, we started branching into systems solution integration, incorporating high-definition cameras, advanced biometrics, card access systems and cutting-edge security software into our security tool kit. We even use drones for facility patrols, helping to cut costs, improve efficiency and further reduce risk for owners and managers of retail, commercial, condominium, office and industrial properties. By building strong partnerships with suppliers across North America and beyond, we now have access to high-tech equipment capable of meeting virtually any security need you might have, particularly when coupled with our 24-hour support and facility monitoring service.

That focus on innovation was driven by a desire to continue being the Greater Toronto Area’s security service provider of choice for the next decade and beyond—admittedly not an easy feat in a highly-competitive industry such as ours. We believe that with new technology in hand and a focus on solutions integration, we can continue to personalize our service offering to better suit organizations such as yours.

A service-first culture

Thanks to our boutique structure, we’re able to sit down with you, listen and take the time to understand your needs, inspect your property and review assets in need of protection, then deliver a customized service plan that’s both affordable and sustainable. We take pride in identifying and helping you understand the vulnerabilities you don’t even know you had.

All of this means continuing to find new ways to improve training for our staff and enhancing client communications. The former process is ongoing as we introduce new technology to our employees and train them on its effective deployment. When it comes to communications, we have plans to keep you better informed than ever thanks to a new blogging, social media and newsletter initiative that will showcase everything from industry insights and risk-mitigation strategies, to Wincon news and developments across our company.

While I’m so proud to celebrate our 25TH year, I’m even more excited about the opportunity to be of greater service to you in the years ahead.

Winston Stewart, founder

Wincon Security

When the Ontario government announced plans earlier this year to increase the province’s minimum wage, many small and medium-sized business owners like you were stunned by the pace of change being proposed by the current Ontario government. I shared in your disbelief.

The minimum wage hike is contained in Bill 148, the Fair Workplaces, Better Jobs Act 2017, which increases the rate from the current $11.40 per hour to $14 per hour on Jan. 1, 2018. It will jump again, to $15 per hour, on Jan. 1, 2019. In addition, the new law is introducing a host of legislative amendments including increasing the minimum paid vacation time for employees, increasing paid emergency leave entitlements, banning sick notes and amending employee scheduling rules under the Employment Standards Act.

That’s only the tip of the iceberg in terms of Bill 148’s potential impact on Ontario businesses.

Leading the way with a winning team 

To be clear, Wincon Security is a proud employer to more than 300 Ontarians on a full- and part-time basis. We believe that everyone deserves a fair living wage and good working conditions. In our 25th anniversary year, we’re proud to have earned a reputation as one of the Greater Toronto Area’s finest security firms, not to mention one of its best employers.

Our employees are the backbone of our business. They are the reason we’ve achieved success and continued to grow. As our expansion continues and as we complete our transition to being a full-service integration solutions company, we’re finding creative new ways to celebrate our workforce. That’s why we’re making new investments in employee training and career development, optimizing our technology offering and integrating new globally-sourced security solutions.

None of that would be possible without our dedicated team leading the way.

Wincon parcel delivery
We’ve earned the reputation of one of Toronto’s best security companies.

Headwinds for Ontario’s business community

The unfortunate aspect of Ontario’s minimum wage increase is that it will force organizations such as ours to adjust client rates to account for a measure that will undoubtedly have a negative bottom-line impact on not only our company, but thousands of others across the province.

Do workers in Ontario deserve a modernized Employment Standards Act that better serves their interests at a time when external factors such as globalization and automation potentially threaten their livelihoods? Absolutely. Do they deserve an even playing field that allows workers to better market their skills and services and negotiate higher wages with employers? Without a doubt.

But the reality is that Bill 148 goes too far, too fast.

Good intentions, unintended (job-killing) consequences

A recent Fraser Institute study confirms the harsh impact the minimum wage increase will have on SMEs, particularly those outside of the GTA. Researchers found that because more organizations outside of major centres such as Toronto rely on workers who earn at or near the minimum wage, smaller towns and cities will struggle to keep pace with the increase. The study’s authors predict that employers will be forced to lay off workers or resort to further automation to accommodate the increase.

Indeed, even the Financial Accountability Office of Ontario predicted that the hike would cost Ontario approximately 50,000 jobs, largely concentrated among teens and young adults. “The government’s proposal to raise Ontario’s general minimum wage to $15 per hour will dramatically increase the number of minimum wage workers from just over 500,000 currently to 1.6 million in 2019,” the report stated, further underscoring the unintended consequences that are likely to emerge from the government’s otherwise well-intentioned decision.

Fully committed to customer service excellence

Small and medium-sized business across the province simply can’t absorb the cost of these legislative changes without cutting staff, increasing prices or curbing further expansion—maybe all of the above. In our case, we will not compromise our service standard by slashing headcount or taking any action that could affect the safety and security of the properties and assets we protect. Service excellence is our top priority, and on that front, we simply will not waiver.

But the minimum wage increase will prove challenging for our business going forward. With a proactive management approach and smart decision-making, we’ll find ways to thrive under this new minimum-wage structure. I worry that others may not be as lucky.

Winston Stewart, founder

Wincon Security