Sometimes all it takes is one bad employee to sully an organization’s reputation. If you ask one Ottawa couple that attended a recent Kevin Hart show at the Canadian Tire Centre in Kanata, Ont., that’s exactly what happened after they were allegedly forcibly removed from the venue.
According to media reports, the incident occurred when Nathan Bhateley and his girlfriend, Samantha Molloy, were asked to leave the show after being accused by security guards of using their cellphones. According to the guards, this was a breach of venue policy.
The couple argued they were only using the flashlights on their phones to locate seats in the darkened arena. They said the guards disagreed, saying that any use of mobile devices constitutes a violation of policy and that they’d have to leave. As they were being escorted out, Bhateley, informing one guard that he felt the incident was a misunderstanding, was allegedly shoved against a wall and later placed in a headlock. Molloy claimed that she had her phone swatted away by another guard after attempting to record the incident.
Bhateley says he was put into a headlock once again after asking to speak to a supervisor.
The incident raises some important points for anyone employing a security firm to patrol their commercial property, be it a concert venue, retail outlet, office or industrial facility.
First, there is the question of the appropriate use of force. According to the Ontario Ministry of Community Safety and Correctional Services:
“Where a security guard is required or authorized by law to do anything in the administration or enforcement of the law, section 25 of the Criminal Code (Canada) is applicable. In these circumstances, section 25 allows a security guard (like all members of the public) to use as much force as is necessary as long as they act on reasonable grounds. However, section 26 states that individuals who use force are also criminally responsible for any excess of force in these circumstances.
It is important that security guards have an understanding of the use of force theory in order to avoid using excessive force. Security guards should also be familiar with the concepts of excited delirium syndrome and positional asphyxia; these may occur when a person is being physically restrained and may lead to sudden or unexpected death.”
Yes, guards are legally permitted to use force, but only to a point. At Wincon Security, our training is clear: force should only be used in absolute extreme circumstances. Security personnel should use the training and tools at their disposal to de-escalate a situation whenever possible. Even if an individual is becoming aggressive, there are often non-aggressive ways to contain them until police can intervene to handle the situation.
Being cavalier with applied force is never an option for our team members. Unfortunately, not all security firms follow such rigorous incident-management protocols.
That’s why recruitment and training are so important. If security firms don’t take the time to hire level-headed individuals and weed out prospective candidates who might opt to use aggressive tactics where other, more effective means might be readily available, they invite incidents such as this one. If their training is inadequate, security staffers may allow their own emotions and frustrations to boil over in the moment, prompting them to use heavy-handed tactics instead of trying to reason with the individual.
And that brings us to the final, most important point: choose your security firm wisely. There are many organizations that cut corners when it comes to training and recruitment, have astronomically high employee turnover rates and lack the necessary protocols and accountability procedures to keep their employees in check. When deciding to work with a firm, ask for client references, take the time to review their workplace policies and ask specific questions that relate to your business. If you own a retail store, for example, ask scenario-based questions to assess the suitability of their preferred approach. For example: “If one of your guards catches a shoplifter stealing merchandise from our store, how would they react and handle the situation?”
As a result of this incident, Kevin Hart—who we can guarantee had no idea that it occurred in the first place—has his name and reputation tied to a very unfortunate incident, as does the venue.
“I don’t want to go back there … knowing that that’s the guards that they hire, and they’re allowed to treat you like that,” Molloy told CBC News.
It takes years to overcome bad press such as this, but only a couple of days to properly vet your next security firm. The latter is well worth the time and effort.
Residential and commercial property developers are some of Canada’s most visionary entrepreneurs, taking incredible financial risks to build our cities and towns, filling them with homes to raise our families, and constructing the buildings needed to grow our businesses. But they don’t always think about security first.
When constructing a new residential or commercial development, for example, their focus tends to be on getting their buildings or homes built. Makes perfect sense. But when their crews go home at night, many of these properties are left under-protected. There are many instances when we’ve been called in to patrol a development after the property has been subject to some form of crime, be it theft or vandalism. It’s only then that we realize that the developer entrusted the protection of their multi-million-dollar investment to a single construction security guard.
Skipping the construction security plan is common
That’s right. There are times when a lone guard is tasked with protecting an entire complex or building, despite the fact that it may cover a sprawling swath of land, and in most cases isn’t yet equipped with the necessary security technology to facilitate easier monitoring. To call this a major security oversight would be an understatement.
Don’t increase your legal liability and risk by skipping your construction security plan.
That said, it’s not always practical to hire an entire security team to monitor development under construction. Margins are tight in the construction phase and developers are inherently budget-conscious in their dealings. As a business owner, I understand their frugal philosophy. But it’s important to note that hiring a few guards is far cheaper than the cost of managing property damage, theft, or vandalism. That’s why it’s important for development firms to be sure to take security into account when formulating their construction security plan budgets. Doing so will help ensure that a vital consideration—security—is covered while avoiding surprise expenses that can negatively impact a project’s success.
Another important point to consider is site access. You may have enough guards on-site, but are entry and exit points controlled? Even the most diligent guards will be forced to turn their backs and patrol different areas throughout their shift—they can’t be everywhere at once. If your development has open access points, you only invite added risk. Now, it’s often not feasible to fence in large housing projects. But by installing effective LED lighting, budgeting for ample security coverage and even installing high-definition cameras as a matter of practice from the start of a project, you can help secure peace of mind and deter would-be criminals.
Commercial property security starts with site access control
Of course, security for new developments isn’t only a nighttime consideration. Any reputable security firm should be able to work with your organization to develop a 360-degree security strategy that assesses all potential threats and vulnerabilities and takes steps to mitigate risk at all points of the day or night. During working hours, for example, it’s wise to document any trade, administrative employee, or development firm representative who enters or exits the property, including the time they arrived and departed their contact details and the reason for the visit. Understanding exactly who’s stepping foot on the property will not only provide greater access control but will also ensure accountability—by helping to determine who was on-site and when—if an incident occurs.
Develop a 360-degree security plan to mitigate your construction risk.
The risks of allowing unauthorized visitors aren’t restricted to potential property theft or damage, of course. Poor property access control also invites dramatically increased insurance liability. If an unauthorized visitor is injured while on your property and your organization is deemed to have been negligent in securing the site, you could be on the hook for a substantial payout to people who shouldn’t have been there in the first place—not to mention hefty legal fees. While incidents such as these are thankfully relatively uncommon, when they do occur, they can be financially crippling for a cost-averse developer.
Round-the-clock condominium security is crucial
That’s particularly true in the case of high-rise condominiums or office towers. There have been incidents of individuals taking cranes for a joy ride, for example. Spoiler alert: bad things happen when cranes are used in inappropriate ways by untrained operators. And let’s not forget about the Internet-driven phenomenon whereby people climb to the top of extremely tall structures and film themselves doing flips or hanging off girders for the benefit of their online followers. Again, there have been examples of people falling to their deaths when trying such stunts.
You simply don’t need to attract increased legal liability and risk by failing to secure a construction site. That’s why it’s so important to hire an experienced security firm with the resources to provide a construction security plan, and round-the-clock coverage for your development, whatever its size or scope.
Real estate markets might fluctuate and economies can be volatile, but by controlling security risk, you can at least keep the lid on otherwise manageable costs and focus on what you do best—building exciting new residential and commercial communities.
Construction Security Plans for Commercial Interiors
When most organizations, developers, or property owners set out to construct a commercial office, manufacturing facility, or retail building, they think of the interior space first. Several questions inevitably come to mind: How will my products be featured? What’s the best way to position staff inside my office to maximize productivity? What’s the most efficient use of space to ensure peak production efficiency?
In some rare cases—as in industries where the consideration is mandated through legislation, or to mitigate legal or insurance risk—construction security plans makes that roster of important considerations. The unfortunate reality is that it usually falls to the bottom of that priority list if it makes the cut at all. That’s a major oversight that can wind up contributing to unnecessary risk of theft, vandalism, damage—including from weather conditions and, in worst-case scenarios, natural disasters—and a host of other issues that can negatively impact an organization’s bottom line. The good news: none of this needs to happen.
Instead, organizations can build construction security plans into their commercial property designs from the earliest stages. That requires both the wherewithal to insist that architects and designers take security into consideration, as well as to continue placing a priority on security once the building is ready for occupancy. How?
By controlling security risk you can control costs and focus on construction.
We’ve identified several key considerations to help mitigate future security risks when designing your very own purpose-built commercial facility:
Technology—Newly built properties should incorporate the latest tech such as high-definition cameras, enhanced biometrics, card access systems, cutting-edge security software, and other advanced technologies. Working it into the design process early on can help eliminate future costs for installation, wiring, and other security-related retrofits down the road.
Windows and doors—Sounds obvious, right? You would think so, but there are many instances where organizations cut back on expenditures for key features such as tamper-proof windows and doors because their construction costs run over budget at the midway point of the project. Opting for cheaper, but less secure doors or windows make sense at the time. Less so after a break-in that puts sensitive electronics, important information, or individuals’ lives at risk. Be sure to invest in heavy, fire-resistant steel doors and shatter-resistant windows and alarm all of them to keep your property safe.
Building access—Whenever possible, it makes sense to filter all of a commercial property’s visitors through a single access point, typically a lobby with card access systems, high-definition cameras, and a security presence. Pay a visit to most downtown office towers and you can see this system at work. At other properties such as manufacturing facilities, there might be multiple access points such as loading docks. Make sure that your building designs include the installation of card access systems and cameras to guard those entryways, as well.
A construction security plan will assess all your access points for risk.
The outside—Again, it’s easy to focus on the interior of a building in the design phase. But property owners should also think about important elements such as perimeter fencing, those aforementioned outdoor cameras to monitor key areas such as doorways and loading docks, as well as lighting for doorways, pathways, and parking lots. Entryways should be designed to be visible from a distance, not tucked behind walls that make it easy for would-be intruders to hide, or surreptitiously follow individuals onto the premises. Landscaping should be attractive but neatly trimmed to avoid foliage growing over cameras or obstructing sightlines (this happens more than you might think). Having a few trees around a property is acceptable, but opt for shorter shrubs or flowerbeds that deliver curb appeal, yet eliminate the opportunity for individuals to hide in plain sight. In addition, consider drainage when building any property. As recent incidents of flooding around the Greater Toronto Area remind us, torrential downpours can cause structural damage, impede operations and even put lives at risk. Ensure your building isn’t situated in a flood-prone area and be sure the site includes ample drainage to help eliminate water-related risk.
Consult with experts—This list of considerations is by no means exhaustive. There are probably 100 security-related points (or more) to consider when putting together designs for your new commercial building. That’s why it makes sense to consult with a security firm—with expertise in proactive security planning and design—from the start of the process.
It’s just another important way to help eliminate security-related headaches (and preventable costs) in the future.