Posts

 

Nearly a year ago, our world changed. Few of us knew much, if anything, about the COVID-19 virus that would soon transform our social interactions, our economy and our lives. But we soon got a crash course in epidemiology and terms such as ‘social distancing’ as the federal and provincial governments acted quickly to lockdown our communities and introduce sweeping health and safety measures. Through it all, Wincon Security guards and supervisors were on the coronavirus pandemic frontlines.

Our employees responded with professionalism, hard work and a dedication to excellence that was beyond exceptional—it was a true embodiment of our focus on providing the very best customer service experience our industry has to offer. To a person, our team exemplified our ‘Built on Service. Driven by Culture’ company mantra. My gratitude goes out to all of our employees for their ongoing support and efforts to continue improving our client experience. But in the midst of a tumultuous year, the work of two of our staff truly stood out.

I’m pleased to introduce our 2020 employees of the year: Supervisor Darrell Chen and security guard Robert Bruce.

You may notice a change from previous years when we acknowledged only one employee. This year we decided that it was important to ensure that a member of our leadership team also got the nod for their outstanding work.

In Darrell’s case, his management of a seven-person security team throughout the pandemic at GE’s Markham facility was nothing short of remarkable. Not that we’d expect anything different. Over his four-year career with Wincon, Darrell’s communication skills, leadership and problem-solving abilities have set the standard for others to follow. COVID may have put Darrell to the test, but he stepped up and responded to every challenge.

Wincon Darrell Chen 1

“Over the past year, we had to find different ways to provide safety and security,” he says. “We had to train additional guards, work with the EHS and occupational safety committees at GE, reinforce masking policies and work to develop methods to efficiently screen employees and delivery people every day. Our team is always great at communication and has a positive attitude, so by being proactive and planning for different workplace situations, we were able to make a tough situation as seamless as possible for our client.”

By keeping up the spirits of his team and showing appreciation for their work, Darrell reminded us all that it’s possible to turn a challenging situation into one for growth and development.

Wincon Robert Bruce 1

Our 2020 Guard of the Year Robert Bruce showed the same willingness to step up and adapt, but in a very different setting over the past year. As a guard at some of Etobicoke’s larger condominium towers, Robert had a front row seat as the move to remote work took centre stage during the early days of the COVID-19 lockdown. Suddenly, thousands of residents were working—and both caring for and teaching their children—from home. Access to everything from building amenities to the neighbourhood grocery store were instantly restricted.

Even as tensions ran high, Robert met residents with his trademark smile and pleasant demeanour, and was able to make their day a little bit brighter simply by doing his job well. Efficiency was key.

“At a certain point we had to start screening people for COVID-19 when they entered the building, but due to the volume of residents coming in and out—not to mention parcel or food delivery people and visitors—we needed to process people as quickly as we could,” Robert recalls. “Adjusting to that was a challenge.”

Wincon Robert Bruce 2

That meant going to extraordinary lengths such as conducting temperature checks and even calling residents to pick up food deliveries in the lobby as part of the condo’s coronavirus protocols. Through it all, Robert’s ability to anticipate both the condo property manager and residents’ needs, and to address potential issues before they arose, proved the difference.

On behalf of the entire leadership team here at Wincon, I’d like to congratulate Darrell and Robert for this achievement and thank them for their exemplary work. And while I’ve said it before, it’s worth reiterating that our entire team has gone above and beyond throughout the COVID-19 crisis. If I had to choose a word to sum up my feelings about our performance as a company, it would be: proud.

Proud that we’ve confronted one of the most difficult challenges of our generation and managed to succeed. Proud that we’ve actually improved our service offering in the face of some very big obstacles. And proud that our clients and industry partners were able to rely on us to meet their needs, no matter the circumstances.

As we progress further into 2021, I only have one more thing to add: Let’s keep up the great work together!

Winston Stewart, President and CEO

Wincon Security

We all talk about the importance of security, but enforcing protocols can be remarkably challenging when our security responsibilities seem to be growing by the day. It can also be stressful at a time when we’re being bombarded with daily headlines about cyber security breaches, commercial property vulnerabilities and the like. Even constant requests to reset email passwords can become daunting.

But for a commercial or residential property owner or manager, paying attention to security is a crucial requirement for ensuring the safety of occupants and residents, as well as protecting valuable assets. Still, we often encounter organizations that have struggled to maintain and enforce security best practices, be it simple measures such as installing effective lighting around a property or even ensuring that doors are closed and locked at the end of a work day when the property is empty.

Why? The unfortunate reality is that for many organizations, taking a proactive approach to security is at the bottom of their list of priorities. They tend to react to security issues rather than developing a strategy to help mitigate risk, satisfy legislative requirements, reduce the threat of legal liability and implement reasonable measures to protect their assets—be it people, property or both—before unwanted situations develop.

Sound familiar? To help you make security a top organizational priority, we’ve put together four simple steps designed to help keep your people and property safe and secure:

Make it easy—One of the greatest challenges with security is that it can be complicated. When in doubt, embrace a philosophy similar to the one that legendary Apple CEO Steve Jobs employed when designing game-changing devices such as the iPhone and iPad: if the instruction or device can’t be followed or used by a four-year-old, it’s probably too onerous for the average person to effectively deploy on a regular basis. Your security protocols and infrastructure should be designed to suit the unique characteristics of your workplace or commercial property, and should be so simple that they become virtually reflexive for key stakeholders to use or follow.

Make it fun—Many organizations have turned to strategies such as gamification to gain security buy-in from their staff. That means setting up systems where employees or residents—in the case of a property such as a condominium—are rewarded for following established protocols. Sometimes that can involve a more elaborate points-based system. The stakeholders in question can gain points which they can then redeem for something of value—a half-day off work, for example. While gamification can be highly effective, it can also require significant work, especially in the set-up phase. A simpler approach might be offering monthly recognition and even rewards to those who have best adhered to security policies and procedures, in the same vein as an employee-of-the-month recognition program. The point is that incentivizing stakeholders does help improve the odds of compliance—which is the core consideration when protecting your property.

Build it into the onboarding process—Whether it’s considerations over digital or physical security, one of the most effective ways to ingrain a sense of vigilance across your organization is to offer new employees orientation training that includes specific reference to their security responsibilities. Those points should also be built into your organization’s workplace policy and procedures manual (which you should have, by the way) and employees should receive regular refresher courses reminding them of those obligations and updating them on any new security measures or technology that you might have introduced in the interim. Of course, your onboarding process should focus not only on physical security—ensuring that the doors are locked at night, for example—but also IT security, which is an increasingly daunting threat for virtually every organization. That includes everything from alerting staff to the potential of phishing or other nefarious cyber scams, to the importance of securing and protecting physical tools such as laptops and USB sticks, which tend to be a prime (and easy) target for cyber criminals.

Hire ample security—So, you’ve managed to get buy-in from staff and they’re actively (and happily) following security procedures. But do you have enough security staff on-site to properly protect your property? This tends to be another major oversight as organizations will often attempt to cut corners and reduce security expenditures to bolster their budgets. Having ample security to patrol a property is a core requirement if you want to keep it safe and secure. Work with a reliable and experienced security firm to determine the number of personnel you need, then develop a comprehensive strategy to highlight and defend potential vulnerabilities.

Winston Stewart, founder

Wincon Security