In recent years, the surge in online shopping has led to a significant increase in package deliveries to residential condominiums. While this convenience benefits residents, it also presents challenges for property management and condominium boards, particularly concerning the secure and efficient handling of packages. Addressing these challenges is crucial to maintain resident satisfaction and uphold property values.

The Scope of the Problem

Package theft, often referred to as “porch piracy,” has become a prevalent issue across Canada. A recent survey revealed that one out of 10 Canadians experienced package theft in the past year. While specific statistics for Ontario condominiums are limited, the national trend underscores the importance of proactive measures in multi-residential settings.

Condominiums face unique obstacles in managing package deliveries:

• Volume of deliveries: With multiple residents ordering online, the daily influx of packages can overwhelm existing storage facilities and staff resources.
  
• Security concerns: Unattended packages in common areas are susceptible to theft, not only by external individuals but also, unfortunately, by fellow residents or visitors.
  
• Space limitations: Many condominiums lack dedicated, secure spaces for package storage, leading to cluttered lobbies and potential safety hazards.

Solutions for Effective Package Management

To mitigate these challenges, condominium management and boards can consider the following strategies:

1. Automated package tracking systems: Implementing software solutions can streamline the package management process. For instance, Condo Control offers an online package tracking feature that allows concierge staff to log the exact time and date a package arrives and when it is picked up by a resident. Residents receive automatic notifications upon package arrival, and staff can send reminders for unclaimed packages. 
   
2. Smart package lockers: Installing automated locker systems provides a secure method for package delivery and retrieval. These lockers can be accessed by residents at their convenience using unique codes or electronic keys. Companies like Snaile Lockers offer smart parcel delivery and pickup lockers tailored for condos and apartments, simplifying the package delivery process.
   
3. Dedicated package rooms: Allocating a specific room for package storage, equipped with surveillance cameras and restricted access, can enhance security. The rooms utilize advanced tracking technologies to transform a building’s package fulfillment operation, improving the resident experience and reducing staff workload.
   
4. Exterior package units: For condominiums with space constraints, exterior package lockers designed to withstand various weather conditions can be an effective solution. These units ensure that packages are stored securely and protected from environmental factors.
   
5. Enhanced security measures: Implementing comprehensive security protocols can deter potential thieves:

• Controlled access: Ensuring that lobby doors are on FOB or card access 24/7 can limit unauthorized entry.
• Video surveillance: Installing cameras in package storage areas can act as a deterrent and assist in identifying culprits if theft occurs.
• Staff training: Educating concierge and security personnel on best practices for package handling and recognizing suspicious behaviour can enhance overall security.

Educating Management and the Board

It’s imperative for condominium management and boards to stay informed about the latest solutions and best practices in package management:

• Regular training: Organize workshops and training sessions on emerging technologies and strategies in package management.
• Resident communication: Keep residents informed about new systems or protocols through newsletters, meetings, or digital platforms.
• Policy development: Establish clear policies regarding package deliveries, including size limitations, storage durations, and retrieval procedures.

The boom in online shopping isn’t slowing down, and condominiums need to adapt to keep up. Without a solid package management system, lobbies can become cluttered, residents frustrated, and security risks heightened. Fortunately, there are practical solutions that can make package handling seamless and secure.

By investing in the right tools and training, condo boards and management can create a system that works for everyone. A well-organized package process doesn’t just prevent theft — it improves efficiency, reduces staff workload, and keeps residents happy. In today’s fast-paced world, a proactive approach to package security is no longer a luxury — it’s a necessity.