It goes without saying that 2020 is a year that many of us will be glad to forget, just as we look forward to a socially-distanced and happy holiday with loved ones. Indeed, the coronavirus pandemic has challenged everyone from individual Canadians and healthcare professionals to business owners and bureaucrats in ways that we couldn’t have imagined as recently as early March. But the many struggles of the COVID-19 crisis have also reaffirmed our strength and resilience as a country. In the face of adversity, we adapted and managed, even as we continue to mourn the many lives lost and the scores of businesses brought down by the ensuing economic disruption.
The security industry has not been immune to the pandemic’s harsh economic impact. Companies large and small have reeled as affected sectors such as hospitality, travel and retail were forced into shutdown mode or were suddenly required to scale back business in ways that immediately lessened the need for security coverage. But I’m proud to say that through it all, Wincon Security has managed to not only navigate these stormy waters, but thrive.
The reason, of course, is because we’ve built incredible partnerships with our many clients. Their loyalty and support has been pivotal to Wincon’s success for more than 26 years, and in hard times, they’ve remained by our side. We’re grateful for the opportunity to protect their people, property and assets, and we can’t wait to see how we can find new ways to meet their security needs in the years ahead. The push to constantly improve is a core value, one that we embrace and also consider a responsibility that we simply won’t take for granted—it will continue to drive us to deliver even better service to our customers long after this pandemic has passed.
Case in point: We made significant investments to upgrade our technology infrastructure this year, while also working to enhance our employee training and development programs. We believe that delivering effective security solutions is about far more than doing the basics. In most cases, our security personnel are not only frontline representatives of Wincon Security, but also of our clients’ brands—be they retailers, commercial property managers, or any company in between. Their work on-site can significantly impact that brand experience, which is why we constantly strive for new ways to enhance our team’s customer service skills with real-world, situational training.
Of course, helping our customers succeed means staying at the forefront of new technology reshaping our industry. We’ve continued to research the latest in security software and hardware from facial-recognition cameras to advanced biometric systems that could have applications across both commercial and residential properties. That work is ongoing as we enhance our organizational commitment to research and development, which includes enhancing our own back-end technology infrastructure—a critical investment that enabled much of our administrative staff to work remotely during the early stages of the coronavirus pandemic.
However, none of our success would be possible were it not for the tireless dedication, professionalism and hard work of our team members. At the pandemic’s peak, they put themselves in higher-risk public settings to ensure that our clients’ properties and people were kept safe and secure. They neither complained nor refused the challenge. Instead, they made it to work each and every day with an attitude that exemplified the very best that Wincon Security has to offer.
To better protect them, we recently implemented a new Whistleblower Program that provides a mechanism to report everything from sexual harassment to any form of unwelcome behaviour experienced while on the job. We’re committed to providing a safe, welcoming and fruitful workplace experience—and we’ll do whatever it takes to make sure that our company culture isn’t negatively impacted by unacceptable behaviour. Our whistleblower directive to employees is simple: If you see something, say something.
So, as we look back on 2020 and raise a glass with the promise of a better 2021 ahead, I’d like to take the opportunity to wish you and your family a happy holiday and a healthy New Year. While rising COVID-19 case counts remind us that difficult months still lie ahead, vaccines give us hope that a return to normal is on the horizon. This year proved that we can make it to the finish line—safely, securely, together.
President and CEO