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It goes without saying that 2020 is a year that many of us will be glad to forget, just as we look forward to a socially-distanced and happy holiday with loved ones. Indeed, the coronavirus pandemic has challenged everyone from individual Canadians and healthcare professionals to business owners and bureaucrats in ways that we couldn’t have imagined as recently as early March. But the many struggles of the COVID-19 crisis have also reaffirmed our strength and resilience as a country. In the face of adversity, we adapted and managed, even as we continue to mourn the many lives lost and the scores of businesses brought down by the ensuing economic disruption.

The security industry has not been immune to the pandemic’s harsh economic impact. Companies large and small have reeled as affected sectors such as hospitality, travel and retail were forced into shutdown mode or were suddenly required to scale back business in ways that immediately lessened the need for security coverage. But I’m proud to say that through it all, Wincon Security has managed to not only navigate these stormy waters, but thrive.

The reason, of course, is because we’ve built incredible partnerships with our many clients. Their loyalty and support has been pivotal to Wincon’s success for more than 26 years, and in hard times, they’ve remained by our side. We’re grateful for the opportunity to protect their people, property and assets, and we can’t wait to see how we can find new ways to meet their security needs in the years ahead. The push to constantly improve is a core value, one that we embrace and also consider a responsibility that we simply won’t take for granted—it will continue to drive us to deliver even better service to our customers long after this pandemic has passed.

Case in point: We made significant investments to upgrade our technology infrastructure this year, while also working to enhance our employee training and development programs. We believe that delivering effective security solutions is about far more than doing the basics. In most cases, our security personnel are not only frontline representatives of Wincon Security, but also of our clients’ brands—be they retailers, commercial property managers, or any company in between. Their work on-site can significantly impact that brand experience, which is why we constantly strive for new ways to enhance our team’s customer service skills with real-world, situational training.

Of course, helping our customers succeed means staying at the forefront of new technology reshaping our industry. We’ve continued to research the latest in security software and hardware from facial-recognition cameras to advanced biometric systems that could have applications across both commercial and residential properties. That work is ongoing as we enhance our organizational commitment to research and development, which includes enhancing our own back-end technology infrastructure—a critical investment that enabled much of our administrative staff to work remotely during the early stages of the coronavirus pandemic.

However, none of our success would be possible were it not for the tireless dedication, professionalism and hard work of our team members. At the pandemic’s peak, they put themselves in higher-risk public settings to ensure that our clients’ properties and people were kept safe and secure. They neither complained nor refused the challenge. Instead, they made it to work each and every day with an attitude that exemplified the very best that Wincon Security has to offer.

To better protect them, we recently implemented a new Whistleblower Program that provides a mechanism to report everything from sexual harassment to any form of unwelcome behaviour experienced while on the job. We’re committed to providing a safe, welcoming and fruitful workplace experience—and we’ll do whatever it takes to make sure that our company culture isn’t negatively impacted by unacceptable behaviour. Our whistleblower directive to employees is simple: If you see something, say something.

So, as we look back on 2020 and raise a glass with the promise of a better 2021 ahead, I’d like to take the opportunity to wish you and your family a happy holiday and a healthy New Year. While rising COVID-19 case counts remind us that difficult months still lie ahead, vaccines give us hope that a return to normal is on the horizon. This year proved that we can make it to the finish line—safely, securely, together.

Winston Stewart

President and CEO

When we adopted our new company motto last year, we wanted to highlight the value we place not only on providing the very best service to our customers, but also the workplace experience that we offer to our employees.

In that sense, Built on service. Driven by culture is far more than a tagline. It’s a philosophy that guides all of our decisions here at Wincon Security. By hiring the very best people and building an inclusive and diverse workforce that’s encouraged to innovate and raise their voices when things are going right—and in those rare instances when they may be going wrong—we’ve managed to build a positive and highly engaged workplace culture. It’s one that we work hard each day to protect and improve.

But every company has its challenges, and we’re not immune to ours, either. As we’ve grown, not all of our hires have been the right fit. Some haven’t lived up to the core values that we simply refuse to compromise as an organization. That’s why we’ve had to make tough decisions at times, parting ways with individuals who didn’t always live up to those standards, or who failed to treat our employees with the respect and appreciation they deserve.

We’re prepared to take steps to ensure that our staff feel comfortable and safe on the job, all so they can achieve their full workplace potential in a dynamic, fun and supportive environment.

On that note, we’re pleased to announce the launch of the Wincon Whistleblower Program. The initiative is intended to provide employees with an outlet to express concerns or report specific incidents of harassment, abuse or mistreatment while on the job. Staff can email us using the address whistleblower@wincon-security.com to voice their concerns.

Our message to employees is best summed up with a play on an old adage: if you see (or experience) something you shouldn’t, say something. We’re about ensuring fairness, ethical and moral behaviour in our work environment, and if any lines have been crossed, we want to know. Emails to the account will be handled anonymously, so staff needn’t feel intimidated to come forward. It’s important to note that we’re committed to addressing employee concerns in a timely way. Allegations will be investigated and matters will be escalated through the appropriate channels, as necessary. To ensure transparency and accountability, the findings of any workplace investigation will be reported to all parties involved in the matter.

Because the vast majority of our employees work at client sites most of the time, the Whistleblower Program is designed to provide an outlet to highlight negative or unwelcome interactions they may have with any of the stakeholders they encounter during the course of their work day—including clients, colleagues, third-party contractors or other suppliers.

If, for any reason, staff don’t want to approach their supervisor with serious issues, the Whistleblower Program is their outlet to voice concerns. It’s not intended to be used as a tool to raise questions or concerns about day-to-day operational issues such as scheduling. Those matters should still be discussed and addressed with the employee’s direct supervisor.

Importantly, we believe our whistleblower initiative will not only set the conditions to create an even safer workplace environment here at Wincon, but we also believe it will enhance our service offering and create a far better experience for our customers. The happier, more engaged and satisfied our employees can be in their work, the better they’ll perform. I think we can all agree that this exciting new program also enhances our business by ensuring that our values are not only upheld, but that they continue to be aligned with those of our clients.

Because nothing is more important to us as a company than protecting people, property and assets, while also defending our company culture. It’s a responsibility that we take seriously and actively embrace.

Winston Stewart

President and CEO