Table Of Contents
- Toronto security starts with strategy
- A proactive and reactive approach to Toronto security
- Effective training for the best possible Toronto security experience
There are many Toronto security providers, but very few maintain lasting relationships with the property owners/managers they serve. As we celebrate our 30th year in business here at Wincon Security, we’re proud to continue working with companies that have relied on us from our very first day in business. That type of customer satisfaction and retention speaks to the dedication of our team and an approach focused on servicing your unique security needs.
As our customers, we put your security experience above all else. We’ve worked to earn your trust and maintain your business by delivering leading-edge protective coverage built around an integrated approach to security and service excellence. That focus remains to this day. We’re constantly researching the latest security systems and technology to keep your people and property safe while making enhancements to our team through training and customer service innovations.
Along the way, we’ve learned a great deal about what it takes to exceed your security expectations, finding ways to ease your security burden so you can grow your business, improve your community, or better service the stakeholders that matter most to you. That means being a true partner and working to understand your ever-changing security needs. Here are a few of the key takeaways as we celebrate 30 years of Toronto security success.
One of our key differentiators as a security company is the comprehensive pre-deployment training we provide to our guards. They’re never allowed to work on-site until they’ve completed all industry-mandated training and certification, our own pre-deployment training program and are fully briefed on details relevant to the protection of your people and property.
Toronto security starts with strategy
All too often, security firms will assign guards to a site after clients request service, but with little thought beyond covering hours. Early on we asked ourselves a key question: How can we not only provide exceptional security coverage but do so in a way that helps our clients achieve their larger business goals?
We realized that it takes strategy to provide extraordinary security service. We place a strong emphasis on working with your team to understand your needs and then design an effective security plan to protect your people, property and assets. That means working with your leadership team to understand your budget, the unique features of your property, the composition of your resident/tenant/customer/client base and the experience you hope to deliver to them.
We take it a step further by providing insights into ways you can further improve your security infrastructure. Sometimes that can be as simple as improving lighting in certain areas. Our security integration solutions, for example, offer cutting-edge technology tools from HD CCTV cameras to biometric entry systems that add an impressive layer of protection and complement the work of our security guards. Most importantly, developing an effective security strategy requires communication and a commitment to regularly reviewing plans as your coverage needs evolve.
A proactive and reactive approach to Toronto security
By thinking and acting proactively, our security guards are trained to spot problems before they create legal liabilities or non-compliance risks for your organization or residential community. That’s often as simple as being on the lookout for red flags such as frozen mechanical room pipes during the winter months or ensuring that doors are secured to mitigate the risk of unauthorized building entry. But as Wincon supervisors constantly remind our team, proactive security coverage is more of a mindset than a tactic. It involves a willingness to go above and beyond, to step out from behind the desk in order to provide a better level of protection.
On the reactive side, we’re dedicated to near-immediate response times when an incident occurs. Our supervisors are on call 24 hours a day and are ready to react as needed. Wincon Security guards are also trained in effective incident report writing to help document issues and mitigate legal liability, along with fire response, de-escalation tactics and crisis management, among other reactive techniques. When you need us, in other words, we’re there.
Effective training for the best possible Toronto security experience
One of our key differentiators as a security company is the comprehensive pre-deployment training we provide to our guards. They’re never allowed to work on-site until they’ve completed all industry-mandated training and certification, our own pre-deployment training program and are fully briefed on details relevant to the protection of your people and property.
That includes technical considerations such as on-site fire panel or elevator operation, as well as having a full profile of the individuals or community they’ve been assigned to protect. If you manage a condo property with a majority senior resident population, for example, our guards will be fully briefed and aware that special care may be needed to assist residents or to implement specialized evacuation procedures in case of emergency.
Nothing can replace a strong team
Winston Stewart, CEO & Founder
Perhaps our most important lesson over the past 30 years is the importance of building and maintaining a strong employee culture powered by extraordinary professionals. We’re very lucky to have both, and it’s one of the main reasons why we’ve been able to maintain long-standing relationships with so many clients. As we say, Wincon Security is Built On Service—Driven By Culture. It’s more than a tagline.
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Winston Stewart, President and CEO
Wincon Security
