As the world emerges from the grips of the COVID-19 pandemic, the landscape for security professionals in Canada has undergone significant shifts. The past few years have highlighted vulnerabilities and introduced new complexities that demand a reevaluation of security protocols and strategies. From remote work arrangements to evolving threat vectors, the post-COVID era presents a myriad of challenges that require proactive adaptation from security industry stakeholders.
Cybersecurity in the Remote Work Era
One of the foremost challenges facing the security industry in Canada is the dynamic nature of security threats. While traditional security concerns such as physical breaches and theft remain pertinent, the pandemic has ushered in a new wave of challenges. With the increased reliance on remote work and digital platforms, cyber threats have escalated, posing significant risks to organizations of all sizes. Security professionals must now contend with the intricate task of safeguarding both physical and digital assets, necessitating a holistic approach to security management.
Redefining Workplace Security
The shift towards remote work has redefined the concept of workplace security. As employees continue to operate from diverse locations, ensuring the integrity of virtual networks and data becomes paramount. Security personnel must adapt to the evolving nature of threats, staying abreast of emerging cyber risks and implementing robust security measures to mitigate potential breaches.
Crisis Preparedness and Response
In addition to cyber threats, the post-COVID era has underscored the importance of crisis preparedness and response. The pandemic served as a stark reminder of the unpredictability of global events and the need for agile security protocols. From managing public health emergencies to navigating geopolitical tensions, security professionals must possess the resilience and adaptability to address multifaceted challenges effectively.
Addressing Socio-Economic Disparities
The pandemic has exacerbated existing socio-economic disparities, contributing to heightened security concerns in certain communities. As businesses strive to recover and rebuild, security personnel must be attuned to the unique vulnerabilities faced by marginalized groups. Collaborating with community stakeholders and implementing targeted security initiatives can play a pivotal role in fostering safety and inclusivity.
Leveraging Technology for Enhanced Security
Amidst these challenges, the role of technology in enhancing security capabilities cannot be overstated. Advancements in surveillance systems, access control mechanisms, and threat detection technologies offer invaluable tools for security professionals. Leveraging these innovations can empower organizations to bolster their security posture and proactively mitigate risks.
Ethical Considerations in Security Technology
However, the proliferation of technology also presents its own set of challenges, including privacy concerns and ethical considerations. Security personnel must navigate the delicate balance between leveraging technology for enhanced security and safeguarding individual liberties. By upholding rigorous ethical standards and adhering to regulatory frameworks, security professionals can cultivate trust and confidence among stakeholders.
Compliance Challenges
The evolving regulatory landscape poses compliance challenges for security service companies. As governments enact stringent data protection laws and industry-specific regulations, security firms must ensure adherence to requisite standards. Failure to comply with regulatory mandates not only exposes organizations to legal liabilities but also undermines trust in their ability to safeguard sensitive information.
The post-COVID era heralds a paradigm shift in the security landscape, necessitating adaptability and innovation from industry stakeholders. From cyber threats to crisis management, security professionals in Canada must remain vigilant and proactive in addressing multifaceted challenges. By embracing technological advancements, fostering community partnerships, and upholding ethical standards, the security industry can navigate these challenges with resilience and fortitude. As guardians of safety and security, security professionals play a vital role in safeguarding the well-being of individuals and organizations alike in this ever-evolving landscape.
In the realm of security, where vigilance and trust intersect, the role of a security guard extends far beyond mere surveillance. Ethical conduct and professional demeanour are the bedrock upon which the industry stands. Security guards are entrusted with the safety and security of individuals, properties, and assets, making it imperative for them to uphold the highest standards of integrity and ethical behaviour. Let’s delve into the essential best practices that define security guard ethics and professional conduct.
Integrity as a cornerstone: At the heart of every security guard’s duty lies integrity. Upholding honesty and reliability in all interactions builds trust with clients, employers, and the public. This means adhering to company policies, respecting confidentiality, and abstaining from any form of dishonesty or misconduct.
Adherence to codes of conduct: Security guards are often bound by codes of conduct established by regulatory bodies or their employers. Familiarizing oneself with these codes and strictly adhering to them is paramount. These codes typically outline guidelines for behaviour, confidentiality, conflict resolution, and use of force, among others.
Professionalism in communication: Effective communication is a linchpin of professionalism in the security industry. Security guards should communicate clearly, courteously, and confidently with clients, colleagues, and the public. Whether conveying instructions, providing assistance, or defusing conflicts, maintaining a professional demeanour fosters trust and ensures clarity of communication.
Respect for diversity and inclusion: In an increasingly diverse world, security guards must demonstrate respect for individuals of all backgrounds, cultures, and identities. Treating everyone with dignity and fairness promotes inclusivity and enhances community relations. Embracing diversity not only enriches the workplace but also fosters a safer and more harmonious environment.
Effective conflict resolution: Conflict resolution skills are indispensable for security guards faced with challenging situations. De-escalation techniques, active listening, and empathy are essential tools in diffusing tensions and resolving disputes peacefully. By remaining calm, assertive, and impartial, security guards can mitigate conflicts and maintain order effectively.
Maintaining confidentiality: Security guards often have access to sensitive information pertaining to their clients or employers. Safeguarding this information and respecting confidentiality is non-negotiable. Disclosing confidential details, whether intentionally or inadvertently, can compromise security measures and erode trust.
Continuous training and development: The dynamic nature of the security industry necessitates ongoing training and development. Staying abreast of emerging technologies, industry trends, and best practices equips security guards with the knowledge and skills needed to excel in their roles. Continuous learning not only enhances competence but also instils a commitment to professional growth and improvement.
Ethical decision-making: Security guards are frequently confronted with ethical dilemmas requiring swift and judicious decision-making. Prioritizing ethical considerations over personal biases or external pressures is imperative. By adhering to ethical principles such as honesty, fairness, and accountability, security guards can navigate complex situations with integrity and resolve.
Respect for private property and rights: Protecting the rights and property of individuals and businesses is a fundamental duty of security guards. Respecting boundaries, refraining from unauthorized access, and safeguarding confidential information demonstrate respect for privacy and property rights. Acting within the confines of the law and ethical guidelines upholds the integrity of the profession.
Community engagement and outreach: Engaging with the community fosters trust, cooperation, and mutual respect. Security guards can actively contribute to community safety initiatives, participate in neighbourhood watch programs, and collaborate with local law enforcement agencies. Building strong relationships within the community enhances security efforts and promotes a sense of shared responsibility.
Security guard ethics and professional conduct are indispensable pillars of the industry. Upholding integrity, adhering to codes of conduct, practicing effective communication, and embracing diversity are key tenets that define ethical behaviour in the security profession. By embodying these principles and committing to continuous learning and development, security guards can fulfil their vital role in safeguarding individuals, properties, and communities with unwavering professionalism and integrity.
Security is paramount in maintaining a safe and conducive environment for learning within colleges and universities across Canada. With the evolving landscape of threats and challenges, security companies play a pivotal role in safeguarding campuses against various risks.
Ensuring Safety Across Campus
Security companies address a wide range of security challenges prevalent on college and university campuses in Canada.
This includes:
Open structure buildings patrol to deter unauthorized access and ensure the safety of occupants.
Parking services to manage traffic flow, prevent vehicle-related incidents, and address parking violations.
Addressing vehicle threats by implementing security measures such as vehicle checkpoints, parking lot patrols, and vehicle tracking systems.
Conducting patrols of food and drink establishments to maintain order, enforce policies, and prevent incidents of violence or misconduct.
Combating property theft through surveillance, access control, and awareness campaigns aimed at promoting responsible behaviour.
Addressing student misconduct through enforcement of campus policies, conflict resolution, and counselling services.
Securing campus property and addressing trespasser threats through perimeter fencing, access control measures, and collaboration with law enforcement agencies.
Security Integration
Security integration involves the seamless coordination of various security systems and technologies to enhance overall campus safety. By integrating surveillance cameras, access control systems, and alarm systems, security companies can provide comprehensive coverage and quick response to potential threats. This integrated approach allows for real-time monitoring and proactive measures to mitigate risks effectively.
Security Guards
Security guards serve as the frontline defense against unauthorized access, theft, and other security breaches on campus. Trained professionals equipped with the necessary skills and knowledge can deter criminal activities, enforce campus policies, and provide assistance during emergencies. Whether stationed at entry points, conducting patrols, or monitoring surveillance feeds, security guards play a crucial role in maintaining a visible presence and promoting a sense of security among students, faculty, and staff.
Virtual Monitoring
Virtual monitoring leverages technology to remotely monitor campus premises and detect suspicious activities. Through strategically placed cameras and sensors, security companies can continuously monitor critical areas, such as parking lots, food establishments, and common areas. Advanced analytics and algorithms enable automated alerts for unusual behaviour or security breaches, allowing for swift intervention by security personnel.
Emergency Preparedness
Effective emergency preparedness is essential for mitigating the impact of unforeseen incidents, such as natural disasters, medical emergencies, or security threats. Security companies collaborate with academic institutions to develop comprehensive emergency response plans tailored to specific campus needs. This includes conducting risk assessments, implementing communication protocols, and organizing drills to ensure a coordinated and timely response during emergencies.
Mobile Patrol
Mobile patrol services offer flexibility and agility in addressing security concerns across campus grounds. Security personnel equipped with vehicles or bicycles conduct regular patrols to monitor various areas and respond quickly to incidents or alarms. Mobile patrols are particularly effective in covering large campuses or remote locations, providing an additional layer of security and deterrence against potential threats.
Security companies play a crucial role in ensuring safety and security within colleges and universities across Canada. By addressing specific challenges and collaborating closely with academic institutions, security companies contribute to fostering a safe and secure campus community for students, faculty, staff, and visitors alike.
Crisis management and response training stand as the bedrock of ensuring safety and security for both personnel and clients. Ontario’s security industry, with its diverse array of challenges and responsibilities, demands a meticulous approach to preparedness. Whether you’re a seasoned security guard or an owner of a security service company, honing your crisis management skills is paramount.
Here’s a comprehensive guide to mastering crisis management and response training:
Stay Informed and Updated
Keeping abreast of the latest developments, regulations, and best practices in crisis management is fundamental. Regularly attend training sessions, workshops, and seminars conducted by reputable organizations or industry experts. Additionally, stay connected with relevant industry associations and forums to exchange knowledge and insights with peers.
Develop Comprehensive Emergency Response Plans
Every security service company in Ontario should have detailed emergency response plans tailored to various scenarios, including natural disasters, medical emergencies, fires, and security breaches. Ensure these plans are well-documented, easily accessible, and regularly reviewed and updated to reflect changing circumstances.
Prioritize Communication
Effective communication is the linchpin of successful crisis management. Establish clear lines of communication within your team and with external stakeholders, such as clients, law enforcement agencies, and emergency services. Implement communication protocols and ensure everyone understands their roles and responsibilities during emergencies.
Train and Drill Regularly
Conducting regular training sessions and drills is essential for maintaining readiness and ensuring everyone knows how to respond swiftly and effectively in crisis situations. Simulate various scenarios to test different aspects of your emergency response plans and identify areas for improvement.
Emphasize Situational Awareness
Train security personnel to maintain heightened situational awareness at all times. Encourage them to be vigilant, observant, and proactive in identifying potential threats or unusual activities. Provide guidance on assessing risks and making informed decisions to mitigate them promptly.
Implement Technology Solutions
Leverage technology to enhance crisis management capabilities. Invest in advanced security systems, surveillance cameras, access control systems, and communication devices to bolster security measures and facilitate real-time monitoring and response.
Establish Partnerships and Collaborations
Forge partnerships with emergency services and community organizations to strengthen your crisis management capabilities. Collaborate on training initiatives, share resources, and coordinate response efforts to address larger-scale emergencies effectively.
Foster a Culture of Preparedness
Instill a culture of preparedness and resilience within your organization. Encourage proactive risk assessment, continuous learning, and a willingness to adapt to changing circumstances. Recognize and reward employees who demonstrate exemplary crisis management skills and contributions.
Provide Psychological Support
Recognize the emotional toll that crisis situations can take on security personnel and provide adequate psychological support and counselling services. Equip employees with coping mechanisms and stress management techniques to help them cope with the challenges they may encounter.
Conduct Post-Incident Reviews
After any crisis or emergency situation, conduct thorough post-incident reviews to evaluate the effectiveness of your response efforts and identify lessons learned. Use this feedback to refine your emergency response plans, update training protocols, and enhance overall preparedness for future incidents.
Crisis management and response training are indispensable aspects of the security industry in Ontario. By adhering to best practices, security guards and security service companies can effectively mitigate risks, safeguard assets, and ensure the safety and security of their clients and communities. Continuous improvement and collaboration are key to mastering crisis management in this dynamic and ever-evolving field.
In an era marked by increasing concerns about safety and security, the demand for qualified security guards in Ontario has never been higher. If you are considering a career in this field, whether as a condominium concierge security guard, retail security guard, patrol guard, or an industrial and commercial security guard, there are specific steps and considerations to keep in mind.
1. Understanding the Security Guard License Requirements
The first crucial step to becoming a security guard in Ontario is obtaining a Security Guard License approved by the Ministry of Community Safety and Correctional Services. Eligibility for the license hinges on having a clear criminal record. Individuals with a clean record can apply for the license through the ministry’s official channels.
2. Choosing a Specialization
Security guard roles vary across different sectors. Depending on your interests and strengths, you might consider specializing in condominium concierge security, retail security, patrol guarding, or industrial and commercial security. Each specialization comes with its unique set of challenges and responsibilities.
3. Educational Requirements
While there are no specific educational prerequisites, having a high school diploma or equivalent is often beneficial. Certain employers may prefer candidates with post-secondary education or relevant certifications. Familiarity with security-related technologies and first aid training can also enhance your marketability.
4. Training
Wincon Security, a prominent player in the security industry, emphasizes the significance of comprehensive training for its guards. Upon onboarding, Wincon Security guards undergo training in the company’s specific policies, procedures, and programs. This is followed by foundational Security Operations and Foundations Training. Site-specific training is provided when guards receive their assignments. Some client sites may necessitate additional mandated training, such as Fall Protection and Workplace Hazardous Materials Information System (WHMIS).
5. Specialized Markets
Depending on your career goals, you might choose to work in various markets, each with its own demands and opportunities:
Colleges and Universities: Educational institutions often require security personnel to maintain a safe environment. Guards in this setting may be responsible for access control, monitoring campus activities, and responding to emergencies.
Commercial: Security guards in commercial settings are tasked with safeguarding assets, preventing theft, and ensuring the overall safety of employees and visitors.
Condominiums:Condominium concierge security guards play a vital role in maintaining a secure living environment for residents. Duties may include monitoring access, responding to incidents, and providing a visible presence.
Construction Sites: Industrial and commercial security guards are essential in construction sites to prevent unauthorized access, protect equipment, and ensure safety compliance.
Industrial: Security guards in industrial settings focus on protecting assets, ensuring employee safety, and implementing security protocols in manufacturing or production environments.
Retail: Retail security guards are responsible for preventing theft, deterring criminal activity, and providing a secure shopping environment for customers and employees.
6. Networking and Applying for Jobs
Building a network within the security industry can open doors to job opportunities. Attend industry events, join relevant online forums, and consider reaching out to security companies directly. Job applications can be submitted online through company websites or job portals.
7. Maintaining Professionalism
Aspiring security guards should maintain a professional demeanour throughout the application process. This includes creating a well-crafted resume, preparing for interviews, and showcasing relevant skills and experiences.
Pursuing a career as a security guard in Ontario requires a combination of education, training, and strategic decision-making. Whether you choose to specialize in condominium concierge security, retail security, patrol guarding, or industrial and commercial security, thorough preparation and dedication are key.
In the dynamic urban landscape of the Greater Toronto Area (GTA), security is a paramount concern for both businesses and residents alike. Specialized security guard services play a crucial role in maintaining a safe environment, and Toronto offers a diverse range of security roles catering to specific needs. In this blog post, we’ll explore the various types of specialized security guard services in the GTA, shedding light on the responsibilities of condominium concierge security guards, retail security guards, patrol guards, and industrial and commercial security guards.
Condominium Concierge Security Guards: The Face of Residential Security
Condominium concierge security guards serve as the first line of defense for residential complexes. Beyond traditional security duties, they act as the welcoming face of a community, providing residents with a sense of safety and comfort. These guards are trained not only in access control and surveillance but also in customer service. Their roles often include monitoring visitor entry, managing packages, and responding promptly to any security concerns. With a strong focus on community engagement, condominium concierge security guards create a secure and friendly living environment.
Retail Security Guards: Protecting Businesses and Customer Experience
In the bustling retail sector of the GTA, retail security guards play a pivotal role in safeguarding both merchandise and shoppers. These professionals are trained to detect and prevent theft, handle unruly behaviour, and ensure the overall safety of the retail environment. Retail security guards contribute not only to loss prevention but also to the enhancement of the overall customer experience. Their presence instills confidence in shoppers, fostering a secure atmosphere that encourages repeat business.
Patrol Guards: Vigilance on the Move
Patrol guards are mobile guardians, providing a dynamic and responsive security presence. These guards patrol designated areas, either on foot, in vehicles, or via other modes of transportation, depending on the specific needs of the client. Their primary responsibility is to deter criminal activity through visibility and quick response. Mobile patrol guards are well-versed in emergency procedures and are often equipped with advanced communication tools to coordinate with centralized security hubs, ensuring a swift and effective response to any security incidents.
Industrial and Commercial Security Guards: Protecting Business Assets
In the industrial and commercial sectors, security guards play a critical role in safeguarding assets, property, and personnel. These guards are trained to address the unique challenges posed by large-scale facilities and manufacturing units. Industrial security guards monitor access points, conduct thorough inspections, and implement security protocols to mitigate risks. Their expertise extends to handling potential hazards such as theft, vandalism, and industrial accidents, contributing to the overall safety and continuity of operations.
Choosing a Career in Security in the GTA
For individuals aspiring to embark on a career in security in the GTA, the opportunities are vast and rewarding. Pursuing a career as a security guard involves obtaining the necessary training and certifications, which may vary depending on the specific role and industry. Many reputable security firms in Toronto offer comprehensive training programs that cover essential skills such as conflict resolution, emergency response, and effective communication.
Specialized security guard services in Toronto play a crucial role in maintaining a secure and thriving community. Whether safeguarding residential complexes, retail establishments, patrolling designated areas, or protecting industrial and commercial assets, security guards in the GTA are dedicated professionals committed to ensuring the safety and well-being of the community they serve. Aspiring security professionals can find a fulfilling career path in the diverse and ever-evolving security landscape of the Greater Toronto Area.
In an era where security concerns are paramount, businesses and individuals in Ontario are increasingly turning to professional security companies to safeguard their assets and ensure peace of mind. With a multitude of security companies operating in the province, selecting the right one can be a daunting task. This blog post aims to guide you through the process of choosing a reliable security company in Ontario, providing valuable insights specific to the province.
1. Licensing and Accreditation
When considering a security company in Ontario, the first and foremost criterion should be licensing and accreditation. Ensure that the company and its security guards comply with the Private Security and Investigative Services Act (PSISA) regulations. This legislation mandates that all security companies and their personnel must be licensed by the Ministry of Community Safety and Correctional Services. By choosing a licensed security company, you are assured that they meet the necessary standards and have undergone background checks.
2. Industry Experience
An established track record is crucial when selecting a security company. Look for agencies with a proven history of providing security solutions in Ontario. A company with extensive experience is likely to have encountered and successfully addressed a diverse range of security challenges. Consider the number of years a security company has been in operation, and look for testimonials or case studies that highlight their achievements.
3. Range of Services
Different businesses have different security needs. Before finalizing a security company, assess the range of services they offer. Whether it’s manned guarding, mobile patrols, loss prevention, or surveillance, choose a company that aligns with your specific requirements. A comprehensive security agency should be able to tailor their services to meet the unique demands of your business or event.
4. Technology Integration
In the rapidly evolving landscape of security, technology plays a pivotal role. A progressive security company in Ontario should embrace the latest technological advancements to enhance its effectiveness. Look for companies that leverage cutting-edge tools such as CCTV cameras, access control systems, and alarm systems. This integration ensures a more robust and proactive security posture.
5. Reputation and References
Reputation is a key indicator of a security company’s reliability. Research online reviews, seek recommendations from other businesses in your industry, and ask the security company for references. A reputable security company should be transparent about its client satisfaction and readily provide testimonials to showcase their successful partnerships.
6. Cost-Effective Solutions
While cost is a factor, it should not be the sole determinant in choosing a security company. Look for a company that offers cost-effective solutions without compromising on the quality of service. A transparent pricing structure and flexibility in service packages will help you align your security needs with your budget.
Choosing the right security company in Ontario requires careful consideration of factors such as licensing, experience, services offered, technology integration, reputation, and cost. By conducting thorough research and leveraging the examples provided, you can make an informed decision that aligns with your specific security needs.
In an ever-evolving world, security has become paramount, and selecting the right security company can make all the difference in safeguarding your assets, property, and peace of mind. If you’re seeking top-notch security services in the Greater Toronto Area, look no further than Wincon Security. With a commitment to excellence and a proven track record, Wincon Security stands out as a top-tier security company. In this blog post, we’ll explore the reasons why Wincon Security is your ideal choice for comprehensive security solutions.
Unmatched Expertise
When it comes to security, experience and expertise are non-negotiable. Wincon Security boasts a team of seasoned professionals with decades of combined experience in the field. Their knowledge spans a wide range of security disciplines, from access control and surveillance systems to on-site security personnel management. This depth of expertise allows Wincon Security to tailor security solutions to the unique needs of each client, ensuring maximum protection.
The company’s commitment to ongoing training and development ensures that its staff stays up-to-date with the latest advancements in security technology and best practices. This dedication to continuous improvement is a testament to Wincon Security’s unwavering commitment to providing the highest level of service to its clients.
Comprehensive Security Solutions
Wincon Security understands that one size does not fit all when it comes to security. That’s why they offer a wide array of comprehensive security solutions tailored to meet the unique requirements of each client. Whether you need on-site security guards, access control systems, video surveillance, or a combination of services, Wincon Security has you covered.
Their integrated approach to security allows clients to have a single point of contact for all their security needs. This streamlines the process and ensures seamless coordination among different security measures, resulting in enhanced efficiency and effectiveness.
Cutting-Edge Technology
In today’s digital age, security is as much about technology as it is about manpower. Wincon Security understands this and invests heavily in cutting-edge security technology to stay ahead of potential threats. Their state-of-the-art security systems, including advanced access control, video surveillance, and intrusion detection systems, are designed to provide real-time monitoring and rapid response capabilities.
What sets Wincon Security apart is their ability to seamlessly integrate these technologies into a cohesive security strategy. This ensures that clients have access to the latest tools and resources to protect their assets and mitigate risks effectively.
Exceptional Client-Centric Approach
Wincon Security’s success is rooted in its unwavering commitment to its clients. From the initial consultation to the ongoing management of security services, the company places a strong emphasis on building lasting relationships. Their client-centric approach involves active communication, regular assessments, and a willingness to adapt to changing needs.
The client testimonials on the Wincon Security website speak volumes about their dedication to customer satisfaction. Clients consistently praise the company for its responsiveness, professionalism, and ability to deliver on promises. This level of trust and satisfaction is a testament to Wincon Security’s commitment to putting clients first.
Proven Track Record
A company’s track record is often the best indicator of its reliability and competence. Wincon Security has a long history of successfully protecting a diverse range of clients across various industries, including commercial, residential, industrial, and healthcare.
Furthermore, Wincon Security is fully licensed and accredited, ensuring that clients can have complete confidence in their services. They adhere to the highest industry standards and regulations, providing peace of mind to clients and regulatory bodies alike.
Community Engagement
Beyond their professional accomplishments, Wincon Security is also deeply committed to giving back to the community. Their involvement in various charitable initiatives and community events reflects their dedication to making a positive impact beyond the realm of security services. This commitment to social responsibility further underscores their values and integrity as a company.
In a world where security is paramount, Wincon Security emerges as a clear choice for those seeking top-tier security solutions. With unmatched expertise, a comprehensive range of services, cutting-edge technology, exceptional client-centric values, a proven track record, and a commitment to community engagement, Wincon Security sets itself apart as a leading security company in the Greater Toronto Area.
When you choose Wincon Security, you’re not just selecting a security provider; you’re choosing a trusted partner dedicated to safeguarding your assets and ensuring your peace of mind. Contact Wincon Security today, and experience the difference that expertise, innovation, and unwavering commitment can make in protecting what matters most to you. Your security is their priority, and with Wincon Security, you’re in safe hands.
Listen Wincon Security Director of Operations, Sunil Subramanian, on CBC Radio discuss the rampant shoplifting attempts happening today.
In the ever-evolving world of retail, ensuring a seamless shopping experience for customers is of utmost importance. However, amidst this pursuit, one significant challenge retailers face is shoplifting – a pervasive issue that can dent profits and affect the overall shopping environment. Today, we delve into the world of loss prevention with Sunil Subramanian, Director of Operations at Wincon Security and Investigations, a prominent security services provider to retailers, to gain insights into their impactful work in safeguarding businesses against theft.
Unveiling the Retail Theft Landscape
Shoplifting can encompass various forms, and Sunil Subramanian sheds light on the most commonly stolen items at stores served by Wincon Security. These items often include meat products, baby formula, razors, vitamins, batteries, and other small, easily concealable goods. By identifying such patterns, Wincon Security crafts tailored strategies to combat theft, mitigating financial losses for their clients.
Commonly stolen items include:
Meat products
Baby formula
Razors
Vitamins
Batteries
Wincon Security identifies theft patterns to craft tailored strategies for clients.
The Diversity of Shoplifters
Understanding the motives behind shoplifting is crucial in combating this issue effectively. Sunil explains that shoplifters come from diverse backgrounds, and their reasons for theft vary significantly. Some individuals resort to stealing out of necessity, facing hardships such as unemployment, financial struggles, or mental health issues. On the other end of the spectrum, organized retail crime involves orchestrated thefts of large quantities of merchandise. Wincon Security acknowledges this spectrum and employs comprehensive approaches to handle each situation with precision.
Wincon Security’s Loss Prevention Team
To combat shoplifting effectively, Wincon Security employs two categories of workers for their clients: loss prevention officers in plain clothes and uniformed security guards. The plainclothes officers discreetly observe suspects and follow the SCOPE approach, which stands for Selection, Concealment, Observation, Pass Point of Sale, and Exit Point, before making an arrest. On the other hand, uniformed guards serve as visible deterrents, deterring potential shoplifters from attempting theft in the first place.
The Importance of Safety
While well-intentioned bystanders may sometimes attempt to intervene during shoplifting incidents, Sunil Subramanian advises against putting oneself in harm’s way. Wincon Security ensures their security staff receives extensive training to handle such situations professionally and safely. Prioritizing safety not only protects bystanders but also helps maintain a secure shopping environment for everyone.
Balancing Mitigation and Customer Experience
A caller’s concern about being wrongly accused of shoplifting highlights the importance of striking a balance between loss mitigation and customer experience. Sunil urges patience with security measures, emphasizing that in the long run, effective loss prevention benefits both retailers and customers alike. Reduced theft levels lead to decreased inventory costs, potentially resulting in more competitive pricing and a better shopping experience for consumers.
The Impact of Wincon Security’s Efforts
Wincon Security’s commitment to effective loss prevention has yielded positive results for their clients. By crafting the perfect formula for each retailer, they help reduce shoplifting incidents and protect businesses against financial losses. Emphasizing the importance of visual deterrents, Wincon Security encourages their clients to invest in uniformed security guards, enhancing their overall loss prevention strategy.
In conclusion, Wincon Security’s expertise in loss prevention serves as a beacon of hope for retailers seeking to secure their premises and assets. By tailoring solutions to fit each client’s unique needs, the company contributes to a safer shopping environment while fostering trust between businesses and their customers. As retail landscapes continue to evolve, Wincon Security remains at the forefront, steadfast in their mission to safeguard the retail industry from the pervasive issue of shoplifting.
See the transcript
Ian Hanomansing
So we’re here to talk about the shopping experience, but we’re spending a lot of time talking about one part of that experience, which is shoplifting. Our next guest knows a lot about that. Sunil Subramanian specializes in loss prevention. He is the Director of Operations at Wincon Security and Investigations, a major provider of security services to retailers, and he joins us now from Toronto. Sunil, how are you?
Sunil Subramanian
Good, and yourself?
Ian Hanomansing
Good. Thank you very much for joining us. Tell us a little bit about, in your experience working with various retailers, and I know you won’t mention them by name, I appreciate that, but what sorts of things are getting stolen the most at the stores that are run by your clients?
Sunil Subramanian
As you said, there’s various retailers, but when it comes to the theft that’s occurring, we see a lot of loss when it comes to meat products, baby formula, razors, vitamins, batteries, things of that nature, things that you can quickly conceal and get away with.
Ian Hanomansing
Is there any profile of the typical shoplifter? Is it out of necessity that people are shoplifting in order to get just food on their table? Are people part of trying to make money from the products they’re selling? What are you seeing?
Sunil Subramanian
It’s a very broad spectrum. I mean, we’re dealing with people coming out of COVID, loss of employment, loss of income, being forced to take these measures, people dealing with mental health issues, obviously, people with drug abuse, homelessness. But on the flip side of that, we obviously have the organized retail crime that comes in and takes out large quantities as well.
Ian Hanomansing
You have working for your clients through your company at least two categories of workers. You have people who are loss prevention officers in plain clothes, walking through a store, through the aisles. I believe you also have uniform security guards that are there to be visible. When they, either one, spots what they believe is shoplifting in progress, how do they respond to it?
Sunil Subramanian
Again, it varies. When you have the last prevention Guard that is not in uniform, they have a process that they have to follow in order to go through with an arrest. The acronym we use is called SCOPE. That stands for Selection, Concealment, Observation, Pass Point of Sale, and then Pass Point of the Exit Point. Once those five steps have been observed throughout without missing any one point, we are then able to complete the arrest. When it comes to the uniform aspect of it, it’s not as complicated because it doesn’t happen as often. Uniform guards deal more with smash and run, grab and run issues where people know that there’s uniform guards there. They just don’t care anymore. They’re pretty brazen. They’re just trying to get away as fast as possible and run and get away.
Ian Hanomansing
We had a caller earlier this hour, a man in his 60s, or I think he was in his 60s at the time, who saw somebody shoplifting at a store here in Vancouver. There was a security guard who I guess wasn’t intervening. There were a couple of shopkeepers who looked scared. He stood there and refused to let the shoplifter leave. The shoplifter bumped him and the guy stood his ground. I think I know how you’re going to answer this, but what would you say to that bystander who intervened?
Sunil Subramanian
I did watch that segment as well. I appreciate what he did, especially because he had the last pension background as well, but there’s no real reason to put your life in danger for a scenario like that. We don’t know the individuals that we’re dealing with. Our security staff go through do extensive training to be able to deal with people that are committing theft for one reason or another, whether it’s mental health or homelessness culture and things of that nature. But again, as you said to him, maybe not put yourself in harm s way for the sake of a couple of dollars.
Ian Hanomansing
And Sunil, let me ask you about another caller, the woman from I think maybe Edmonton, who said that twice in her life, and she sounds like an older woman, she talked about remembering the grand old days of the department stores in Vancouver, but twice, she was confronted in high end stores by security guards who each time demanded that she open up her purse and empty out the contents because they thought she was stealing. The way she tells the story, she wasn’t stealing. They found nothing. What would you say to her about her experience?
Sunil Subramanian
I apologize that she had a negative experience for whichever retail store she was at, but I do believe in the process process. I think people need to be a little bit patient with it. Look at it from the aspect of maybe it’s not the implication of theft, but more of a mitigation of theft, which in the long run is only going to benefit us. If we’re patient with the process and theft levels come down, inventory pricing is going to go down as well. With the way inflation is right now, that again is only going to benefit all of us in the long run.
Ian Hanomansing
Is it working, the efforts of your company and the clients they hire, does it make a difference? Does it reduce shoplifting?
Sunil Subramanian
It does. It depends on… We have to find the perfect formula, which is what we work on with our clients. We’re trying to push now because of the procedures that are being put in place where you can’t do receipt checks right now, or you can’t do bag checks, there’s no touch policies, there’s things of that nature. We’re encouraging our client base to move towards the uniform from security guard, which is more of a visual deterrent. They can be placed at the entry exit point of your store so people can see them right away. They can be patrolling the point of sale areas so people know they can’t just run straight through and get through. We are encouraging the industry to move in that direction, so as to mitigate more loss. Last but not least.
Ian Hanomansing
Saneel, thank you very much for your insights. Really interesting talking to you.
Sunil Subramanian
You’re welcome. Thanks for having me.
Ian Hanomansing
Saneel Sobranian specializes in loss prevention. He’s a director of operations at Windcon Security and Investigations, a major provider of security services to retailers. He is in Toronto.
How to best guard your factories, goods and systems from the latest risks
As a manufacturer, your job is to keep the wheels in motion for global businesses and consumers alike. Whether you assemble the cars we drive, the clothes we wear, or the food we eat, the world relies on your machinery and skilled workforce to keep us fed, clothed, housed and in motion.
What if a security breach disrupted your vital manufacturing processes? What would be the cost implications for your facility? How might a manufacturing plant security incident effect your entire supply chain — and the consumers and businesses who rely on it?
To be effective, you need a modern manufacturing plant security strategy suited to the times we live in. The threats are changing, along with the technology, physical environments and the more agile, flexible and secure way we need to operate. In October 2021, global executives in a McKinsey survey singled out supply chain turmoil as the greatest threat to growth for both their companies and their countries’ economies – greater than the pandemic, labour shortages, geopolitical instability, war and domestic conflict.
Cyber security – just one major threat to the industry
Perhaps most seriously, the supply chain crisis has led to another problem: cyber security breaches. A 2022 IBM Security report details how in 2021 ransomware criminals attempted to “fracture” the backbone of global supply chains with attacks specifically on manufacturing plants. In fact, manufacturing became 2021’s most attacked industry (23%), overtaking the usual targets: financial services and insurance. An alarming 47% of attacks on manufacturing were caused due to vulnerabilities, and gaps in the system that had not been addressed – and could not be patched in time! According to a 2022 Deloitte survey of manufacturing sector executives, Eighty-two percent expect their organizations will invest more in cybersecurity in 2022, with nearly one quarter budgeting at least 10% more than in 2021.
But what about physical security – the threats to your equipment, warehouses, machinery – and workforce? How has that changed? Is physical security still as important?
Acts of violence and injuries have become the third-leading cause of fatal occupational injuries in the US, according to OSHA. Closer to home in Ontario, we are seeing an increase in workplace injuries and fatalities, particularly in the manufacturing sector.
One of the problems is this: many industrial facilities across North America still lack the strong physical security programs required today.
It’s not just about adding layers to your physical security. Manufacturers today need to take an integrated and modern approach to risk mitigation – and invest in a manufacturing security strategy custom fit for their specific facility.
So how can you best keep your production lines humming – and sleep better at night?
Here are three ways to bolster your manufacturing plant security
1. Access control – through authorization, identification, and cards.
Access control should be central to any manufacturing security plant security strategy in the post COVID world. With it, you can ensure no one has access to restricted areas and machinery, except authorized and fully vetted personnel.
In the old days, simple gates, barriers, and guards sufficed. Today, however, a vast range of technology-driven solutions exist that will ensure you more robust and reliable security technology suited to the needs of modern manufacturing facilities.
These technologies use one or more of the following approaches to ensure only authorized users get access:
Authorization: through individual passwords, PINs, or special codes
Identification: through mobile phones, phone numbers, hardware keys or identity card
Recognition: through advanced systems and the latest Biometrics: think fingerprints, voice recognition and iris scans!
Access cards: a good place to start.
Access cards themselves can be the easiest solution, especially for larger facilities where only certain people require access to certain rooms. These cards can even be coded to restrict access to these areas to certain times, dates, or hours, to ensure no nighttime visits transpire and to prevent entry at unapproved or unpatrolled hours of the day or night.
Access control is effective in curbing unwarranted entry and undocumented use of your facility. But it also serves to protect your people. By ensuring that only fully trained and authorized employees get access to machinery and industrial zones, you are taking an important step to avoid on-site accidents, injuries, and damages – even plant emergencies– all commonly caused by human error.
2. Surveillance – CCTV security cameras for manufacturing plants
It’s no longer enough to have either cameras or guards. You must have both. And when it comes to CCTV units, the technology, usage, and monitoring requirements have changed.
The right surveillance strategy — combining physical guards on site and CCTV units — is vital to ensure the physical security of the plant and its premises. The trend today is not to use CCTV cameras to replace guards, but rather to extend their reach and empower them to do their job in a more effective way.
Certainly, modern CCTV technology has increased the scale of video surveillance improving the quality of monitoring and incident handling. Round-the-clock live remote monitoring brings benefits beyond crime and accident prevention. They can be used to monitor operational efficiencies, track the arrival and dispatch of products, and even watch inventory levels.
But when it comes to risk mitigation CCTVs are a must have. With fewer personnel on site, cameras installed in low traffic areas can help keep you stay alert to undocumented ingresses and egresses, mechanical failures – and even critical accidents and injuries that might occur in isolated places. Monitored video cameras can watch the entire property simultaneously. It can also monitor areas where it’s not safe for people to go like on the roof and in certain areas of the building because of the machinery.
Plant owners and security executives are seeing the light – and rushing to adopt the latest CCTVs in droves. It’s a trend underscored by recent statistics: the global video surveillance market is estimated to increase by about $30 billion by 2025.
There is no question that when it comes to manufacturing plant security, the latest automated CCTV cameras integrated with your alarm system and the right security personnel, are your best bet to mitigate risk during these changing times.
3. Security guards – vigilant, tech savvy, and specially trained for manufacturing facilities
Despite the rise of complex technologies, systems, and a move away from the human element, the right guards are an essential component of any modern manufacturing plant security strategy.
Security guards for manufacturing plants need to be specially trained and equipped. They will need to possess a requisite level of knowledge and skills in:
Your manufacturing plant rules and protocols
Your mechanical processes and machinery, respond expertly in the event of an accident
The complex layout of your facility, including your warehousing and industrial zones
The latest technology including CCTV, access cards and other technology driven systems protect your facility
Guards you can trust:
Today, it is more critical than ever to only work with reputable security firms that provide only well-trained, and carefully screened security personnel. This is especially the case in light of some crimes being committed from the inside – by guards not fully vetted and background checked.
By trusting in a reputable security guard firm, you rest easy that the guards on duty will never be the ones committing crimes. You will also be more equipped with the right crew trained to spot any internal or external transgression and take steps to stop criminals in their path.
A good place to start: conduct a manufacturing security risk assessment.
The first big step to beefing up your security is getting a holistic, detailed risk assessment. An in-depth survey of your facility’s vulnerabilities will inform what types of security you need to invest in and how to implement your security strategy.
Integrated solutions manufacturing security — for today and tomorrow
Today, manufacturing facilities face a variety of threats, from workplace accidents to factory security breaches and supply chain disruption. The ultimate solution lies in an integrated approach – CCTVs, guards, access controls and new protocols all working together to secure your physical premises and people, no matter what.
Winston Stewart, CEO & Founder
For more than 30 years, Wincon Security has delivered property monitoring and protective services to retail, commercial, industrial and condominium clients across the Greater Toronto Area.You can rest assured all our security guards are fully trained, carefully vetted, and ready to be deployed to keep your assets and people protected in the post-COVID world.
