It wasn’t long ago that the idea of a robot patrolling facilities such as factories or hospitals—providing help when needed, or protecting physical assets to ensure they remain protected and secure—was the stuff of pure science fiction.
Now, it’s a relatively accessible reality. Some would even say we’re nearing a point where robot security is becoming a mainstream, commoditized service. So, how did we reach this tipping point? Better yet, will we see a day when robots completely replace human guards?
Companies such as Hexagon, Gamma2 Robotics and Knightscope are making huge strides in the development of robot security software and robots that can autonomously patrol a facility at any time, the extent of their labour limited only by the charge in their batteries. Organizations have been receptive to the new technology due to a number of real-world factors ranging from the potential risk of injury to human guards, to the basic monotony of patrolling a facility dozens of times during the course of a shift.
Robots also provide cost stability and certainty. Their wages never increase because they don’t require a salary. They will never ask for overtime pay, nor do they require severance payments upon termination (or in this case, decommissioning). If you no longer require the robot’s services, unplug it, sell it or send it back to the company from which you’ve leased it.
With that in mind, robots may seem to be the ideal solution for any organization looking to secure their facilities. Or maybe not.
Robotic limitations abound
While robotic adoption and deployment will become easier, and the rollout will continue across the security industry as costs continue to fall, these roaming, futuristic devices will likely never replace human guards. Instead, we should consider them a utilitarian complement to the work of trained security personnel. Why?
First, humans provide operational continuity. They see and hear things that even the most sophisticated software and cameras can’t. A human’s ability to recognize potential danger or abnormal situations is still well ahead of the capabilities of current onboard robotic software. Robots can detect variations such as temperature differences or when a door, that should otherwise be locked, isn’t. But they still need to be programmed to detect such abnormalities. They also can’t apprehend intruders (yet!) or assist in the event of a situation such as a medical emergency. At best, they can only serve as an extra set of eyes and ears for someone watching a space through the robot’s onboard cameras, then relay a call for help to first responders.
They’re also not foolproof.
Last year a Knightscope robot patrolling the Stanford Shopping Center outside of San Jose, Ca., caused a stir when it ran over and bruised a toddler’s foot. The boy was OK, but the incident underscored the challenges that even the most complex algorithm and sensor systems can face when attempting to predict and react to unusual or erratic variables, such as the movements of a young child.
There’s also the issue of human and cultural acceptance, particularly with employees. Not everyone will love the sight of a robot roaming around their workplace, potentially monitoring their every move in cases where a facility is operational day and night.
That could all change in the future with advances in artificial intelligence and machine learning. Robotics capabilities will also continue to make exponential leaps forward with the specific goal of avoiding incidents such as having a 300-pound robot run over a toddler’s toes.
A fit for some businesses—but not all
Still, the technology holds the promise of greater flexibility and affordability for organizations of all sizes, particularly small and medium-sized businesses.
If you’re not sure whether robot security guards might be the right fit for your organization, you’re not alone. In the months and years ahead, many business leaders will be asking the same question and calculating the potential cost savings of relying on R2-D2-like patrol guards over their human counterparts.
My recommendation is to analyze your security needs as an organization. Do the costs of adopting high-tech tools such as a robot outweigh the benefits of tapping the services of a traditional security firm? In many cases they won’t. Even robots need maintenance, not to mention the costs of managing their initial programming, which can be steep.
Any new technology should be suited to the environment you hope to protect. If yours is a high-tech industrial facility that requires high levels of security, or potentially even contains volatile chemicals or other hazardous materials, then a robot might make sense. If it’s a shopping mall where customer interactions are frequent and delivering a high-touch level of service is important, then sticking with professional guards is probably the best option.
What’s most important is to work with a security firm that conducts a holistic analysis of your operations and security requirements, provides a package of integrated solutions that are customized to your specific needs, and has high-tech tools such as drones, robotics, facial recognition, advanced surveillance systems and the like in their toolkit.
Robot security guards may or may not make sense when looking for options to secure your property, but as manufacturers continue to expand and perfect their capabilities, these droid-like patrollers should at least be on your radar as an option.
The Wincon Security Team