When the COVID-19 outbreak took hold in March, it was difficult to imagine the size and scope of the challenge that lay ahead. Industries ground to a halt as social-distancing measures forced the closure of everything from offices to recreational facilities. Businesses and their employees faced unprecedented uncertainty. Security firms such as ours weren’t spared from the widespread economic impact.
While some clients needed less of our time, many sectors called on us to do more—much more—to help them weather the coronavirus storm. Business leaders quickly realized the degree to which they needed trained security professionals to help them manage everything from store line-ups to protecting shuttered office buildings. Perhaps most importantly, those that needed additional help from Wincon Security came to understand that we could not only protect their people, property and assets, but we were also well-positioned to become an extension of their brand. Because our people are well-trained and committed to providing industry-leading service, they could rely on us to positively reflect their company values and uphold their service standards.
Specifically, they could rely on you—our employees—to make the very best of a very challenging COVID-19 situation.
By no means are we out of COVID-19 crisis mode as a second wave of the outbreak looms large. We’re likely to face more difficulties in the weeks and months ahead before we can put this pandemic behind us. But I know that because of your dedication and commitment to excellence, our company will emerge from this stronger than ever. The past six months have only proved what I already knew about each and every one of you: You care. You’re passionate about servicing our clients. You want to make your communities better by helping to make them safer. You want to help our company grow and achieve even greater success together.
Through it all, you not only showed up for work every day, but you demonstrated unbelievable engagement and professionalism. Our competitors faced widespread labour shortages, but all of you ensured that we were able to meet client demand for our services. And you did it with a smile from behind our Wincon-branded face masks. At times that meant exposing yourselves to the general public to do your jobs. But you did it without complaining because that’s what was needed.
As a business owner, I couldn’t be more proud of your hard work and commitment to becoming better at your jobs every day. You’ve proven once again that Wincon is a partner to our clients—be they on the commercial property, retail, condominium or residential sides.
Along the way we’ve taken efforts to ensure your safety in the workplace, whether it’s in the office or at client sites. That’s meant investing in personal protective equipment (PPE), sanitizers, increased cleaning of everything from our headquarters to patrol vehicles and even purchasing those aforementioned reusable Wincon masks. Rest assured, we’ll continue making the necessary investments to keep you safe and healthy on the job. Nothing is more important to us than your well-being, as well as that of our customers and partners. We hope the new workplace normal—however it continues to evolve—alleviates the need for such stringent health and safety measures, but that day could still be a long way off.
In the meantime, our strategy is focused on finding innovative ways to service our clients as the COVID-19 pandemic carries on. Many of you have shared ideas to help us find new efficiencies and service-delivery methods as we’ve worked to achieve that goal. We invite you to continue making suggestions and thinking about ways to make Wincon an even better security provider.
As a company built on service and driven by culture, we have the tools we need to make it through this pandemic. Let’s continue working together to achieve our goals and prove once again that there is no emergency situation that our team can’t handle.
President and CEO