One of the most valuable lessons any entrepreneur can learn is the importance of people. Great companies aren’t just built on game-changing ideas and innovation, amazing products or industry-leading service. Without the right team in place, success is virtually impossible. On that note, it’s with great pride that I introduce the Wincon Security Employee of the Year for 2018—Syed Johar.

Syed joined the Wincon team in September, 2016, after emigrating to Canada from his native Pakistan in 2015. New to the country and seeking to build a successful career, Syed sought opportunities in the security industry and came to appreciate both the flexibility of the position, as well of the responsibility of helping property owners guard their residential or commercial assets. The availability of hours also helped Syed support his young family, including his then two-year-old son.

Wincon Security Employee of the Year Syed Johar

I should point out that over the past year we’ve put a great amount of time and effort into not only redefining our core values—which I covered in our last blog—but also determining exactly the type of employee we want to hire to help drive Wincon’s growth as we continue to solidify our firm’s reputation as one of Canada’s leading security and integration solution providers. We already have a great culture, but we embarked on a journey to figure out how we could make it even better.

We looked at the incredible employees we have on staff and analyzed the many valuable personal and professional assets they bring to the table each and every day. They are: focused, hard-working, passionate, innovative, collaborative, respectful, service-oriented. The list of adjectives is simply too long to summarize in full here. Perhaps most importantly, we confirmed what we already knew. Our people truly care, not only about our customers, but about each other. They go above and beyond to provide the kind of service they would expect if they were the ones hiring a security firm to protect their property. When a colleague is facing challenges, they lend a hand and help them solve the problem.

If a customer isn’t 100 per cent satisfied, they find a way to put a smile on that customer’s face. If one of our team members can’t resolve an issue, they escalate it immediately through our customer service response team and stay on top of the matter until it’s resolved to the client’s complete and total satisfaction. Importantly, they regularly espouse one of our most important core values—that at Wincon Security, nothing is impossible. If there’s a way to overcome a challenge or introduce a dynamic new product or service (or improve an existing one), we’ll find a way to make it happen.

In Syed, we found the embodiment of that organizational spirit. His dedication and strong work ethic are second to none. He was recently promoted to supervisor in our Mobile Division and quickly set about making his mark, connecting with his team and suggesting service improvements that we’re currently studying to potentially implement in the near future.

“I can honestly say that I love coming to work every day,” Syed says. “I feel like my contributions are truly valued and that my industry experience really matters to the team. I have an opportunity to make a difference and I love the fact that I’ve been given the responsibility to work directly with our customers to make a difference in their lives.”

Syed has told us that he’s hoping to build a long-lasting career and relationship with Wincon. The good news is that we have a reputation for attracting and retaining talent—some of our employees have been with the company for 15 years or more. That kind of retention is unheard of in our industry, and speaks to our collective commitment to training, developing and engaging our employees to build the Canadian security industry’s most dynamic employee culture. In other words, odds are that Syed will be with us for a long time, and we couldn’t be happier.

So, congratulations, Syed! You embody the core values of our organization and your enthusiasm is contagious. We can’t wait to work together in the years ahead.

Winston Stewart, President and CEO

Wincon Security 

How, exactly, do you sum up all of the many characteristics that make a company unique? That’s the exact question we asked ourselves when we set about defining Wincon Security’s mission, vision and values. Needless to say, it’s a complex task.

We spoke with our team—everyone from our supervisors to our security guards—and customers for their feedback.  Our team told us that to them, Wincon is a company built on a strong culture, that focuses on innovation at every turn and never, ever lets a challenge get in the way of making great things happen. Our customers—some of whom have been with us since our founding in 1992—told us that in a very crowded security industry, our dedication to customer service excellence and our passion for delivering value in the services we provide, makes us stand out. They told us that those factors, among many, have solidified our long-standing relationships with their companies.

When we began exploring some of the same questions ourselves, we not only took time to determine what we are, but what we want to be. As a security integration solutions provider, we’re on the leading edge when it comes to introducing new technology to our clients and weaving it into their security infrastructure and our service offering. Doing so helps us protect them from the bad actors who might threaten their property or assets. In turn, it also allows our team to provide the most comprehensive and effective service packages in the business.

Developing a coherent message about our mission, vision and values took time, but we’re very proud of the results:

 

Our mission

To protect the investments and assets of our commercial clients and residential communities as if they were our own. That means delivering outstanding, responsive service, and integrating cutting-edge technology into everything we do to help minimize security risk. 

Our vision

To make security a worry-free experience, one that enables our clients to focus on what matters most: their organization’s growth and success. We do it by providing proactive solutions and nurturing a workplace culture driven by our employees’ insights and ideas, where engagement and long-term client partnerships set us apart from the competition.    

Our values

At Wincon Security, nothing is impossible. With integrity, mutual respect, responsiveness and a focus on treating our employees and clients like family—and supporting each other’s success along the way—we can add game-changing value to the security services we deliver. 

We believe that professionalism, honesty and transparency is what makes us a trusted partner to our clients. If it’s not easy for them to do business with us, we’re doing something wrong—which explains why we always work to unlock creative solutions to any challenge. 

Clearing those hurdles takes the right people doing great things in an amazing workplace. We’re committed to providing our team with fair compensation and the very best training our industry has to offer, not to mention giving them meaningful work and the chance to use advanced technology to ‘wow’ our clients. We recognize team excellence and reward it with the opportunity for career advancement. We empower our team to embrace change, collaborate on new ideas and hold each other accountable. Being a valued partner to our clients means delivering outstanding service every time. 

Because we live and breathe these values, anything is possible.

That last part is perhaps the most important. These aren’t merely words that will sit on a proverbial desktop gathering dust. These statements embody everything that we are and that we aspire to be. If we didn’t believe we could live them, we wouldn’t be able to stand by them. As we’ve demonstrated for more than 25 years, we operate with integrity and place the utmost importance on doing what’s best for our customers, every time.

That would explain how we developed our new company tagline:

Built on service. Driven by culture.  

 

We believe this is a succinct and accurate encapsulation of who we are and what makes us a unique company. Our brand is delivering the same level of outstanding service to every customer—because we’ve all done business with companies that offer differing service tiers or simply pay more attention to one client than another, and none of us liked it. That’s something that’s just not done at Wincon.

Because we’re powered by the outstanding work of our staff, we wanted to make sure that the world knows that culture is a key part of our company foundation. Without the right people in the right places doing great work, Wincon Security simply wouldn’t be where it is today—meaning at the forefront of our industry with significant annual growth and a rapidly-increasing employee base. And, of course, absolutely none of this would be possible without the ongoing support of our loyal clientele. We’re forever grateful for your business, which is the cornerstone of our success.

At this point it’s about looking ahead to the future, enjoying more growth and working with our team and our customers to make a difference in the Greater Toronto Area. After more than a quarter century in business, it feels like we’re only getting started.

Winston Stewart, President and CEO

Wincon Security