Remember when delivering security services meant assigning a guard to patrol a building to make sure that doors were locked, monitor CCTV cameras and generally ensure that nothing untoward was happening across a property?
That was basically the situation when we founded Wincon Security back in 1992. Given the current leap forward in technological advancements, that year may as well have been 1882!
Systems integration as a business model
Nowadays, progressive security companies leverage the latest and greatest technologies to help protect client properties and assets. We’re no different, except for the fact that several years ago, we took the notion of advancing security processes and procedures to the next level. We embraced the concept of systems integration. Put simply, it’s the process of ensuring your organization leverages the most effective technology possible to satisfy all relevant security needs, but in a holistic way that looks at every aspect of your business model.
The entire process starts with a security risk analysis to highlight vulnerabilities around a property or key asset. Rudimentary questions such as access point vulnerability, external threat levels and the very nature of the assets under protection—are they volatile or highly sought-after materials, for example—all factor into the equation to determine how best to protect your property and people. From there, it’s about looking at the available technology on the market and choosing the right solutions for your organization’s needs.
Work with a security firm that understands the latest technology
This is where it gets tricky, and where the more reputable security firms are differentiated from those with less-than-stellar track records. Progressive security firms will have a strong handle on those technological tools—such as high-definition cameras, advanced biometrics, card access systems, drones and cutting-edge security software—including how they might best integrate with your existing security infrastructure to deliver the desired protective results. In many cases, a full security infrastructure overhaul is a non-starter given the overwhelming costs. That’s why you need to work with a budget-conscious provider who understands that security funds are nearly always finite.
Bear in mind that sometimes the process of finding the right technology can involve a cross-continent search. In rare cases, we might need to source products from providers around the world to satisfy a client’s security needs. But that’s simply the nature of the task at hand—finding the right product often means looking further afield. That’s why it’s more important than ever for security firms to maintain strong partnerships with suppliers across North America and beyond.
The importance of value-added service
Security firms such as ours, which take pride in being full-service, integrated solutions providers, will then leverage that technology to deliver enhanced value to our customers. Let’s face it: anybody can sell you a great monitoring system or even a drone to help protect your property. But it’s the unique ones that can bring it all together with an effective strategy that integrates human and technological assets to produce a holistic solution to meet your needs—and keep the bad guys at bay for the foreseeable future. Couple that technology with a robust 24-hour support and facility monitoring service such as ours, and that end result becomes achievable.
Any comprehensive systems integration plan should also be focused on improving efficiency, reducing overhead costs and mitigating risk—all key value propositions for owners and managers of retail, commercial, condominium, office and industrial properties. But it doesn’t end there.
A culture built on innovation
We’ve incorporated a strong emphasis on innovation as one of our firm’s key value propositions. While innovation was always a key part of our corporate culture, it’s now a central pillar. We expect employees to come forward with process improvement and technology ideas based on their interactions with clients, ongoing industry research and on-the-job observations. Our management team then assesses their input and uses it to provide a never-ending stream of feedback and ideas to our clients.
In that sense, systems integration is as much a company-wide process as it is a system of procurement and operational deployment. It’s a principle that drives cutting-edge security providers (or should) and ensures that clients get the solutions they need. More importantly, it’s a way of doing business that delivers a competitive advantage to security firms that incorporate it.
For Wincon Security, embracing systems integration has been a game changer—and it has the potential to deliver similar results to your organization, too.
Winston Stewart, founder